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Customer questions and answers for
KB6524PS

Customer questions and answers:
136 Questions
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145 Answers

Customer questions and answers for KB6524PS

Question

Keypad Backlight - Sharp Insight Pro Microwave Drawer

Since it was installed the keypad backlight has never worked - it was only after looking at the manual that I realized it had one. I have turned sleep mode on/off but again it has never functioned at all regardless of mode.
Category: I own this product
Interested in: Troubleshooting
asked 6 days ago
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by
DallasMatt
New Street, Port Washington, NY 11050, USA
on KB6524PS
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answer 1
We're very sorry to hear about this problem. Please email your contact info, model # and brief description to us at onlinesupport@sharpsec.com so we can have an Advisor reach out to you. We're happy to help!
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answered 6 days ago
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SharpAdvisor11
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Question

Microwave making a loud noise and not heating food

We purchased our unit 2 years ago. It was working fine until this morning. When we turn the microwave on, it makes a very loud noise. The food remains cold.
Category: I own this product
Interested in: Troubleshooting
asked 1 week, 2 days ago
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by
grk2002
Palo Alto, CA, USA
on KB6524PS
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answer 1
Hello grk2002, I'm sorry to hear your KB-6525PS is not heating. Please send your contact information to us at onlinesupport@sharpsec.com and we will arrange for a Sharp Advisor to reach out to you for troubleshooting assistance.
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answered 1 week, 1 day ago
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by
SharpAdvisor2
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Question

Control Panel Removal and Cleaning

A bug crawled into the display screen and died. How do I clean it out?
Category: I own this product
Interested in: Troubleshooting
asked 1 week, 3 days ago
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by
Siggy
Peoria, IL, USA
on KB6524PS
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answer 1
Hi Siggy,

I apologize about the issue you are experiencing with the bug in your display. Please email your contact information to onlinesupport@sharpsec.com so that we may reach out to you in regards to cleaning your display.
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answered 1 week, 3 days ago
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by
SharpAdvisor14
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Question

Problem with Microwave

We have no power to microwave I know it is plugged in and breaker is operating correctly and is engaged.
Category: I own this product
Interested in: Troubleshooting
asked 2 weeks, 2 days ago
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by
mlopez2015
Edina, MN, USA
on KB6524PS
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answer 1
Hi mlopez, Im sorry to hear you are having trouble with your KB-6524PS. Please send your contact information to us at onlinesupport@sharpsec.com and we will have a Sharp Advisor reach out to you for further assistance.
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answered 2 weeks, 1 day ago
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SharpAdvisor2
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Question

Our microwave won't heat up foods. It is not on demo mode. Everything else is operating

Category: I own this product
Interested in: Troubleshooting
asked 2 weeks, 4 days ago
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Virginia
Long Island, New York, USA
on KB6524PS
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answer 1
Hi Virginia. I apologize about the issue you are having with your Sharp microwave. If you could please send your contact information, model number and a preferred time to reach you to onlinesupport@sharpsec.com, I will arrange to have an advisor contact you for further assistance. Thank you!
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Top 25 Contributor
answered 2 weeks, 3 days ago
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2175324
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Question

I see sparks in the back left corner when the microwave is on. What is the problem and how do I fix it?

Category: I own this product
Interested in: Troubleshooting
asked 2 weeks, 4 days ago
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by
AJJK
Spokane, WA, USA
on KB6524PS
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answer 1
We are very sorry to hear about the sparks you are seeing in your KB6524PS and we are happy to help. We would recommend unplugging your Microwave Drawer until we advise you otherwise. If you can please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpsec.com we will have a Sharp Adviser contact you back by phone to assist you further.
Number One Contributor
Number One Contributor
answered 2 weeks, 4 days ago
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by
SharpAdvisor12
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Question

door won't close, light won't go off, microwave won't work

suddenly the microwave will not work...the door won't close all the way...when pushed close it rebounds open...the light won't go off.. and basically I can't get the unit to function...help!
Category: I own this product
Interested in: Troubleshooting
asked 3 weeks, 1 day ago
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by
lga1004
Los Angeles, CA, USA
on KB6524PS
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answer 1
We're very sorry to hear you're Microwave Drawer is malfunctioning. Please email your contact info, model # and a brief description to onlinesupport@sharpsec.com so we can reach out to assist. Thank you!
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answered 3 weeks ago
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by
SharpAdvisor11
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Question

My KB6524PS started to have problems opening and closing the drawer.

Just today the drawer doesn't open 100%, when you push the "open" button, it opens 10% only, you need to push it at least 5 times to get open. Once open when you try to close it by pressing "close", nothing happens, you'll need to manually close it. ANY ideas why this is happening?
Category: I own this product
Interested in: Troubleshooting
asked 4 weeks, 1 day ago
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by
JulioLiz
Paramus, NJ, USA
on KB6524PS
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answer 1
Hello! I'm terribly sorry to hear of the issues that you are having with your KB6524PS and the drawer not opening fully. If you could please send an email with your contact information as well as a convenient time to contact you to onlinesupport@sharpsec.com, we would be more than happy to arrange for an Advisor to contact you for assistance.
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answered 4 weeks, 1 day ago
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by
SharpAdvisor18
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Question

Cleaned this oven now the oven door won't open. The microwave wont work nor do the digital controls. Only the stop top works. HELP!

thank you
Category: I own this product
Interested in: Troubleshooting
asked 1 month, 1 week ago
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by
jodyf
Quincy, MA, USA
on KB6524PS
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2 answers
Answers
answer 1
Hi JodyF. Apologies, please send your contact information to onlinesupport@sharpsec.com
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answered 1 month, 1 week ago
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2175324
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answer 2
Hi JodyF. I apologize about the issue you are having with your Sharp KB6524PS microwave. Please email your contact information and a preferred time to reach you and I will arrange to have an advisor contact you for further assistance. We are happy to help!
Top 25 Contributor
Top 25 Contributor
answered 1 month, 1 week ago
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by
2175324
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Question

The power level button/sensor isn't working - but all else does...

Category: I own this product
asked 1 month, 1 week ago
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by
Kristin1
on KB6524PS
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answer 1
We're very sorry to hear that! Please email your contact info, model # and brief summary to us at onlinesupport@sharpsec.com so we can have an Advisor give you a call. We're happy to help!
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answered 1 month, 1 week ago
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by
SharpAdvisor11
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Question

The Drawer will not stay closed.

When I press the "close" button it closes fully then opens back up just a bit. When I then close the drawer manually it will not heat.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 7 months ago
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by
Misha
Louisville Ky
on KB6524PS
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3 answers
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answer 1
Same problem...contractor just installed it. Any infor would be appreciated!
answered 1 month, 3 weeks ago
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by
LisaC
San Francisco, CA, USA
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answer 2
I juts purchased mine and we are having the exact same issue. can someone tell me what the resolution was. our's is brand new and ironically, we are in Louisville as well.
answered 4 months ago
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by
bobbafed
Louisville, KY, USA
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answer 3
Thank you for your recent inquiry regarding the Sharp KB-6524PS Microwave Drawer Oven. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
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Number One Contributor
answered 1 year, 7 months ago
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by
SharpAdvisor12
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Question

We have no power to microwave I know it is plugged in and breaker is operating correctly and is engaged.

Category: I own this product
asked 1 month, 3 weeks ago
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by
EARJ
Wilmington, DE, USA
on KB6524PS
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answer 1
Hi EARJ! I'm very sorry to hear that your Microwave is having power issues! Please email your Phone number as well as a convenient time to reach you to onlinesupport@sharpsec.com and we will arrange for an Advisor to contact you for troubleshooting assistance!
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answered 1 month, 3 weeks ago
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by
SharpAdvisor18
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Question

I dropped a bowl and cracked the bottom of my sharp microwave drawer. How do I go about replacing the bottom - and is it an easy install?

Sharp KB6024MS
Category: I own this product
asked 2 months ago
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by
RSAlamo
Alamo CA
on KB6524PS
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answer 1
Hello RSAlamo. We're very sorry to hear of the issue that you have with your KB6524PS. If you would please send your contact information as well as the best time to contact you to onlinesupport@sharpsec.com, we would be more than happy to have an Advisor contact you for further assistance. Thank you!
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answered 1 month, 4 weeks ago
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by
SharpAdvisor18
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Question

Is there a reset button?

Is there a reset button or something I can do for this microwave, the door flies open and closes very fast spilling almost everything in a cup or glass.
Category: I own this product
Interested in: Troubleshooting
asked 2 months, 2 weeks ago
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by
AKBob
Wasilla, Alaska 99623, USA
on KB6524PS
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1 answer
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answer 1
We apologize for any difficulty you have having with the door on your KB6524PS. If you can please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Adviser contact you back by phone to assist you further. We are happy to help.
Number One Contributor
Number One Contributor
answered 2 months, 2 weeks ago
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by
SharpAdvisor12
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Question

We have no power to microwave I know it is pluged in and breaker is o.

Category: I own this product
Interested in: Troubleshooting
asked 2 months, 2 weeks ago
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by
Mike1975
Morden, MB, Canada
on KB6524PS
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answer 1
Hi Mike. We are very sorry to hear about the power issues you are experiencing with your KB6524PS and we are happy to help. If you can please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Adviser contact you back by phone to assist you further.
Number One Contributor
Number One Contributor
answered 2 months, 2 weeks ago
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by
SharpAdvisor12
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Question

what size internal fuse is in the KB6524PS microwave?

Category: I own this product
Interested in: Troubleshooting
asked 2 months, 3 weeks ago
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by
lili
on KB6524PS
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answer 1
We are happy to help with your inquiry regarding the internal fuse for the KB6524PS. We apologize but we would not have this information available and we would recommend that any service done to this unit is done by an authorized Sharp service center. If we can be of any further assistance please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Advisor contact you back by phone to assist you further. We are happy to help.
Number One Contributor
Number One Contributor
answered 2 months, 3 weeks ago
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by
SharpAdvisor12
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Question

the top portion of the microwave - which we believe is the circulating/heating unit fell off. One part looks slightly burned. The unit is 7yo.

Need help on repairs. Thanks.
Category: I own this product
Interested in: Troubleshooting
asked 2 months, 3 weeks ago
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Rosanna
Omaha, NE, USA
on KB6524PS
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1 answer
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answer 1
We are terribly sorry to hear about the issues that you experienced with you KB6524PS. If you could please send in your contact information to, onlinesupport@sharpsec.com, we would be more than happy to arrange for an Advisor to reach out to you.
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Top 10 Contributor
answered 2 months, 3 weeks ago
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by
SharpAdvisor18
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Question

Wont heat and already went through the manual diagnostics, and nothing is happening!!!

We just bought this unit and when we first turned it on we did all the start up instructions, after, when we put in popcorn in it, we put it on sensor and nothing happened, so we put it on timer and still the same result, we tried water too and still nothing, its not in demo mode and the lights turn on and we hear the buzzing you hear with every other microwave and nothing happens, its not warm at all. Please help.
Category: I own this product
Interested in: Troubleshooting
asked 3 months ago
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by
Harrison
Oakville, ON, Canada
on KB6524PS
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answer 1
We are sorry to hear that your KB6524PS isn't currently heating properly and we would be happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have an AQUOS Advantage Advisor contact you back by phone to assist you further. Thank you for being a valued Sharp customer!
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Number One Contributor
answered 3 months ago
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by
SharpAdvisor12
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Question

Removing the drawer for cleaning

Can you remove the pull out drawer unit completely to clean under the unit and the splatters on the top? Our unit Sparks like there is metal in the unit and I would like to give it a good cleaning!
Category: I own this product
Interested in: Troubleshooting
asked 3 months ago
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by
Billyjack
Michigan, USA
on KB6524PS
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answer 1
Thank you for your inquiry. We apologize but the Microwave Drawer is not removable. If the unit is sparking please cease use and email your contact info to us at onlinesupport@sharpsec.com so we can have one of our Advisors reach out to you. Thank you
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answered 3 months ago
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by
SharpAdvisor11
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Question

Trim Kit for this Unit

Hi,

Does Sharp make a trim kit for the above referenced microwave drawer?
Category: I own this product
asked 3 months, 1 week ago
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Biran
Los Gatos, Ca
on KB6524PS
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answer 1
Thank you for your inquiry. As 24" and 30" KB model Microwave Drawer Ovens are designed specifically for 24" and 30" cabinets, respectively, no trim kits are available.
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answered 3 months, 1 week ago
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by
SharpAdvisor11
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