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Customer questions and answers for
KB6524PS

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210 Answers

Customer questions and answers for KB6524PS

Question

Microwave drawer will not close and lock

Microwave Drawer KB6524PS will not fully close. It goes about 90% in and then opens up. It will not lock in any case
Category: I own this product
Interested in: Troubleshooting
asked 1 week, 1 day ago
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by
Valleyguy
Los Angeles, CA, USA
on KB6524PS
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answer 1
We are very sorry to hear about the issues you are experiencing with the door of your KB6524PS. If you can please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com we would be happy to assist you further.
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answered 1 week ago
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by
SharpAdvisor12
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Question

Customer of mine is concidering this product. I am the cabinet builder and i need to know the specifications on opening size for the cabinet

that I am fabricating. all I can find is over all size, not the opening size needed for it to overlay the face fame. Any advice is welcomed :)
Category: I do not own this product
Interested in: Specifications
asked 2 weeks, 1 day ago
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by
manny369
california
on KB6524PS
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answer 1
Hello and thank you for your recent inquiry in regards to your Sharp KB6524PS! For further assistance, please reach out to our support center at 877-698-8475.
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answered 2 weeks ago
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SharpAdvisor15
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Question

I have a KB-6525PS drawer microwave that I have had less than 2 months and the fiberglass bottom of the drawer has a crack going from side to side

What can be done by the manufacturer for this issue and can the microwave still be used with this crack/cracks.
Category: I own this product
Interested in: Warranty issue
asked 2 weeks, 1 day ago
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by
Tammy10
Hendersonville, TN, USA
on KB6524PS
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answer 1
Hello and thank you for your recent inquiry in regards to your Sharp KB6524PS! For further assistance, please reach out to our support center at 877-698-8475.
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answered 2 weeks, 1 day ago
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by
SharpAdvisor15
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Question

Is the display light dimmable on KB6524PS

Category: I own this product
Interested in: How To use
asked 4 weeks ago
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by
JCocciad
Asheville, NC, USA
on KB6524PS
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answer 1
Hello, thank you for your recent inquiry about your Sharp KB6524PS! In order to answer your question more accurately, please reach out to our support center at 877-698-8475.
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answered 3 weeks, 6 days ago
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by
SharpAdvisor15
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Question

Top of microwave inside has burn mark and seems to be a hole microwave is sparking

Category: I own this product
asked 1 month ago
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by
doctor
Point Pleasant Beach, NJ 08742, USA
on KB6524PS
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answer 1
We are very sorry to hear about the issues you are experiencing with your KB6524PS. If you can please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com we would be happy to assist you further. We would also unplugging your microwave and not using it until we have advised you otherwise.
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Number One Contributor
answered 1 month ago
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by
SharpAdvisor12
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Question

The glass tray broke in our drawer microwave - model #KB6024ms. How do I order a new one?

Broken glass tray in 24' microwave drawer. I need to order a replacement.
Category: I own this product
Interested in: Troubleshooting
asked 1 month ago
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by
loriport
Chicago, IL, USA
on KB6524PS
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answer 1
We are very sorry to hear about the tray for your KB6024MS. We would recommend contacting one of the following parts distributors if you would like to purchase a new tray (part #FGLSPB002MRY0).

Encompass, Inc.
1306 Continental Drive
Abingdon, MD 21009
Information & Research: (410) 676-7300
Parts Orders Only: (800) 638-3328
Fax: (800) 888-3293

Andrews Electronics
25158 Avenue Stanford
Santa Clarita, CA 91355
Information & Research: (805) 257-7700
Part Orders: (800) 289-0300
End Users: (800) 274-4666
Fax: (805) 295-5162

Please contact us at onlinesupport@sharpusa.com if we can be of any further assistance.
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Number One Contributor
answered 1 month ago
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by
SharpAdvisor12
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Question

Where do I find the serial number?

asked 6 months ago
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by
Duncan
Brevard,NC
on KB6524PS
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2 answers
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answer 1
In the serial box.
answered 1 month ago
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by
Harvey
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answer 2
Hi Duncan. We are very happy to help. There should be a sticker located on the inside of the door of our KB6524PS that shows the model and serial # of your microwave.
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Number One Contributor
answered 6 months ago
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by
SharpAdvisor12
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Question

My microwave has been in use for almost a year now. Recently, it started smoking and emitting an electrical type smell. Possible cause?

Category: I own this product
Interested in: Troubleshooting
asked 1 month, 2 weeks ago
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by
Cookerman
Franklin, TN, USA
on KB6524PS
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answer 1
Hello, I'm sorry to hear you are having electrical issue's with your Sharp KB6524PS! Do not use the microwave any further until action can be taken. Please reach out to our support center at 877-698-8475.
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Top 10 Contributor
answered 1 month, 2 weeks ago
Customer avatar
by
SharpAdvisor15
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Question

do you have a trim kit for this microwave

I purchased the KB6524PS microwave drawer and would like the trim kit
Category: I own this product
asked 1 month, 3 weeks ago
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by
suzi
simi CA 93065
on KB6524PS
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answer 1
Hello, in order to more accurately assist you with this question, please reach out to our support center at 877-698-8475 Thank you!
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answered 1 month, 3 weeks ago
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by
SharpAdvisor15
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Question

The Drawer will not stay closed.

When I press the "close" button it closes fully then opens back up just a bit. When I then close the drawer manually it will not heat.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 8 months ago
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by
Misha
Louisville Ky
on KB6524PS
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4 answers
Answers
answer 1
Same problem. Sharp customer service stated that I needed a repair person come to fix it. I was able to get it to work by adjusting the slide rails. There is a black plastic tab on the inner surface of both silver rails. I moved them up and down and the drawer now stays closed. Not sure why but it worked.
answered 1 month, 4 weeks ago
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by
doctorbossman
Lexington, MA, USA
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answer 2
Same problem...contractor just installed it. Any infor would be appreciated!
answered 1 year, 2 months ago
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by
LisaC
San Francisco, CA, USA
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answer 3
I juts purchased mine and we are having the exact same issue. can someone tell me what the resolution was. our's is brand new and ironically, we are in Louisville as well.
answered 1 year, 5 months ago
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by
bobbafed
Louisville, KY, USA
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answer 4
Thank you for your recent inquiry regarding the Sharp KB-6524PS Microwave Drawer Oven. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
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answered 2 years, 8 months ago
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by
SharpAdvisor12
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Question

The sharp microwave draw with the semi circular handle... can this be swapped out for a different handle, perhaps from another appliance or draw

Would like a more modern linear look. Please advise.
Thanks
Category: I own this product
asked 2 months, 1 week ago
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by
Ruby
Los Angeles, CA, USA
on KB6524PS
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answer 1
Hi Ruby,

Thank-you for your recent inquiry about your Sharp KB6524PS! We would be happy to answer any and all questions you may have if you could please reach out to our support center at 877-698-8475 Thank-you!
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answered 2 months ago
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by
SharpAdvisor15
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Question

I have a KB6524PS microwave, serial # 152234. The magnetron has failed a second time.

The magnetron was replaced under warranty about a year ago. Based on the noise it is making now, the magnetron is bad again. Will Sharp take responsibility for this? It is very disappointing to have the same problem twice in an expensive appliance that is less than 4 years old.
Category: I own this product
asked 2 months, 1 week ago
Customer avatar
by
oking
Frederick, MD, USA
on KB6524PS
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answer 1
Hello,

I do apologize that you have been having these issues with your Sharp KB6524PS! I would be happy to look over your case file if you could reach out to us at onlinesupport@sharpsec.com Please be sure to include your case number! Thank-you!
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answered 2 months, 1 week ago
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by
SharpAdvisor15
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Question

Troubleshooting Beeper not working. how to get start sound to work when message center says it's on ?

Category: I own this product
asked 2 months, 1 week ago
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by
Girlfriend
Colorado, USA
on KB6524PS
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answer 1
Thank you for your recent inquiry in regards to the audible tone of your KB6524PS. If the display states that the tone is on but you aren't hearing it please unplug your microwave for 10 seconds if you are able. If there is no change please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com we would be happy to assist you further.
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Number One Contributor
answered 2 months, 1 week ago
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by
SharpAdvisor12
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Question

Beeper not working wanted to troubleshoot?

Category: I own this product
Interested in: Troubleshooting
asked 2 months, 1 week ago
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by
Girlfriend
Colorado
on KB6524PS
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Answers
answer 1
Hi,

I apologize that the 'beeper' is not working correctly on your Sharp KB6524PS! In order to assist you more accurately could you please reach out to our support center at 877-698-8475 thank-you!
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answered 2 months, 1 week ago
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by
SharpAdvisor15
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Question

How do I clean the inside glass on model KB-6524PS.

I can't get to the inside glass due to a metal shield full of little holes. This is how splatters end up on the inside glass.
Category: I own this product
Interested in: Troubleshooting
asked 2 months, 2 weeks ago
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by
Sharp123
Lanexa, VA 23089, USA
on KB6524PS
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answer 1
Thank you for your recent inquiry in regards to cleaning the glass of your KB6524PS. We would recommend that any cleaning of this type is done by a local Sharp Authorized service center. If you would like the contact information for a local service center please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com and we would be happy to gather this information for you.
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Number One Contributor
answered 2 months, 2 weeks ago
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by
SharpAdvisor12
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Question

I spoke to someone and they gave me a case #8651721 and said someone would contact me within the next 48 hrs. It has been over a week and no contact.

I have a new microwave that doesn't work does not heat food.
Category: I own this product
Interested in: Warranty issue
asked 2 months, 4 weeks ago
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by
Jerrybronco
Monroe, MI, USA
on KB6524PS
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answer 1
We are very sorry to hear about the delay you have experienced in regards to your KB6524PS. We will have an Adviser follow up with you to assist you further with this matter.
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Number One Contributor
answered 2 months, 4 weeks ago
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by
SharpAdvisor12
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Question

Microwave Drawer Not Closing All The Way

The soft touch open and close began clicking on open and close several months ago. That didn't bother me as much as the close not working properly. It started intermittent but is now constant. The drawer gets to the close then stutters (jumping in short open and close positions) until I push it closed. How can this function be fixed?
Category: I own this product
Interested in: Troubleshooting
asked 3 months, 1 week ago
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by
Rusty26
on KB6524PS
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Answers
answer 1
Hi Rusty. We are very sorry to hear about the door issues you are experiencing with your KB6524PS. If you can please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com we would be happy to assist you further.
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Number One Contributor
answered 3 months, 1 week ago
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by
SharpAdvisor12
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Question

Got a sharp insight pro won't power up

Category: I own this product
asked 3 months, 3 weeks ago
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by
Vicm1
Winnipeg, MB, Canada
on KB6524PS
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answer 1
Hi Vicm1. We are extremely sorry to hear of the power issue you are having with your Sharp microwave. Please reach us at onlinesupport@sharpsec.com so we may look into this for you.
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Top 10 Contributor
answered 3 months, 2 weeks ago
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by
2175324
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Question

My KB6524PS suddenly lost all power. Nothing wrong with outlet or power in house. Only 2 1/2 years old.

Category: I own this product
Interested in: Troubleshooting
asked 4 months ago
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by
Mogee
Rimersburg, PA 16248, USA
on KB6524PS
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answer 1
We are sorry to hear about the power issues you are experiencing with your KB6524PS. If you can please email your contact information, the best time to reach you, and a brief description of your issue to onlinesupport@sharpusa.com we would be happy to assist you further.
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Number One Contributor
answered 3 months, 4 weeks ago
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by
SharpAdvisor12
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Question

My model KB6524PS microwave drawer stopped working.

Lost all power on unit electric to unit is there, can you help it is 4 years old had no issues till last night.Thanks
Category: I own this product
Interested in: Troubleshooting
asked 4 months, 1 week ago
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HAPPY55
New York, NY, USA
on KB6524PS
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answer 1
Hi Happy55. We're sorry to heat of the power issue you are having with your Sharp Insight Drawer. Please reach us at onlinesupport@sharpsec.com so we can help!
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answered 4 months, 1 week ago
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2175324
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