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Customer questions and answers for
KB6524PS

Customer questions and answers:
128 Questions
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135 Answers

Customer questions and answers for KB6524PS

Question

The power level button/sensor isn't working - but all else does...

Category: I own this product
asked 4 days ago
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by
Kristin1
on KB6524PS
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answer 1
We're very sorry to hear that! Please email your contact info, model # and brief summary to us at onlinesupport@sharpsec.com so we can have an Advisor give you a call. We're happy to help!
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answered 4 days ago
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SharpAdvisor11
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Question

The Drawer will not stay closed.

When I press the "close" button it closes fully then opens back up just a bit. When I then close the drawer manually it will not heat.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 6 months ago
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by
Misha
Louisville Ky
on KB6524PS
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3 answers
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answer 1
Same problem...contractor just installed it. Any infor would be appreciated!
answered 2 weeks, 1 day ago
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by
LisaC
San Francisco, CA, USA
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answer 2
I juts purchased mine and we are having the exact same issue. can someone tell me what the resolution was. our's is brand new and ironically, we are in Louisville as well.
answered 2 months, 3 weeks ago
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by
bobbafed
Louisville, KY, USA
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answer 3
Thank you for your recent inquiry regarding the Sharp KB-6524PS Microwave Drawer Oven. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
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answered 1 year, 6 months ago
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by
SharpAdvisor12
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Question

We have no power to microwave I know it is plugged in and breaker is operating correctly and is engaged.

Category: I own this product
asked 2 weeks, 6 days ago
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by
EARJ
Wilmington, DE, USA
on KB6524PS
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answer 1
Hi EARJ! I'm very sorry to hear that your Microwave is having power issues! Please email your Phone number as well as a convenient time to reach you to onlinesupport@sharpsec.com and we will arrange for an Advisor to contact you for troubleshooting assistance!
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answered 2 weeks, 5 days ago
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by
SharpAdvisor18
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Question

I dropped a bowl and cracked the bottom of my sharp microwave drawer. How do I go about replacing the bottom - and is it an easy install?

Sharp KB6024MS
Category: I own this product
asked 3 weeks, 2 days ago
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by
RSAlamo
Alamo CA
on KB6524PS
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answer 1
Hello RSAlamo. We're very sorry to hear of the issue that you have with your KB6524PS. If you would please send your contact information as well as the best time to contact you to onlinesupport@sharpsec.com, we would be more than happy to have an Advisor contact you for further assistance. Thank you!
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answered 3 weeks, 1 day ago
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by
SharpAdvisor18
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Question

Is there a reset button?

Is there a reset button or something I can do for this microwave, the door flies open and closes very fast spilling almost everything in a cup or glass.
Category: I own this product
Interested in: Troubleshooting
asked 1 month, 1 week ago
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by
AKBob
Wasilla, Alaska 99623, USA
on KB6524PS
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answer 1
We apologize for any difficulty you have having with the door on your KB6524PS. If you can please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Adviser contact you back by phone to assist you further. We are happy to help.
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answered 1 month ago
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SharpAdvisor12
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Question

We have no power to microwave I know it is pluged in and breaker is o.

Category: I own this product
Interested in: Troubleshooting
asked 1 month, 1 week ago
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by
Mike1975
Morden, MB, Canada
on KB6524PS
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answer 1
Hi Mike. We are very sorry to hear about the power issues you are experiencing with your KB6524PS and we are happy to help. If you can please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Adviser contact you back by phone to assist you further.
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answered 1 month ago
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by
SharpAdvisor12
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Question

what size internal fuse is in the KB6524PS microwave?

Category: I own this product
Interested in: Troubleshooting
asked 1 month, 2 weeks ago
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by
lili
on KB6524PS
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Answers
answer 1
We are happy to help with your inquiry regarding the internal fuse for the KB6524PS. We apologize but we would not have this information available and we would recommend that any service done to this unit is done by an authorized Sharp service center. If we can be of any further assistance please email your contact information and the best time to reach you to onlinesupport@sharpsec.com we will have a Sharp Advisor contact you back by phone to assist you further. We are happy to help.
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answered 1 month, 2 weeks ago
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SharpAdvisor12
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Question

the top portion of the microwave - which we believe is the circulating/heating unit fell off. One part looks slightly burned. The unit is 7yo.

Need help on repairs. Thanks.
Category: I own this product
Interested in: Troubleshooting
asked 1 month, 2 weeks ago
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by
Rosanna
Omaha, NE, USA
on KB6524PS
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Answers
answer 1
We are terribly sorry to hear about the issues that you experienced with you KB6524PS. If you could please send in your contact information to, onlinesupport@sharpsec.com, we would be more than happy to arrange for an Advisor to reach out to you.
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answered 1 month, 2 weeks ago
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by
SharpAdvisor18
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Question

Wont heat and already went through the manual diagnostics, and nothing is happening!!!

We just bought this unit and when we first turned it on we did all the start up instructions, after, when we put in popcorn in it, we put it on sensor and nothing happened, so we put it on timer and still the same result, we tried water too and still nothing, its not in demo mode and the lights turn on and we hear the buzzing you hear with every other microwave and nothing happens, its not warm at all. Please help.
Category: I own this product
Interested in: Troubleshooting
asked 1 month, 3 weeks ago
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by
Harrison
Oakville, ON, Canada
on KB6524PS
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Answers
answer 1
We are sorry to hear that your KB6524PS isn't currently heating properly and we would be happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have an AQUOS Advantage Advisor contact you back by phone to assist you further. Thank you for being a valued Sharp customer!
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answered 1 month, 3 weeks ago
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by
SharpAdvisor12
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Question

Removing the drawer for cleaning

Can you remove the pull out drawer unit completely to clean under the unit and the splatters on the top? Our unit Sparks like there is metal in the unit and I would like to give it a good cleaning!
Category: I own this product
Interested in: Troubleshooting
asked 1 month, 3 weeks ago
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by
Billyjack
Michigan, USA
on KB6524PS
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answer 1
Thank you for your inquiry. We apologize but the Microwave Drawer is not removable. If the unit is sparking please cease use and email your contact info to us at onlinesupport@sharpsec.com so we can have one of our Advisors reach out to you. Thank you
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answered 1 month, 3 weeks ago
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by
SharpAdvisor11
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Question

Trim Kit for this Unit

Hi,

Does Sharp make a trim kit for the above referenced microwave drawer?
Category: I own this product
asked 2 months ago
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by
Biran
Los Gatos, Ca
on KB6524PS
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Answers
answer 1
Thank you for your inquiry. As 24" and 30" KB model Microwave Drawer Ovens are designed specifically for 24" and 30" cabinets, respectively, no trim kits are available.
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answered 2 months ago
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by
SharpAdvisor11
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Question

When I push the open or close buttons the draw will not open any more. Is there a likely part that I can replace to get this working again?

Category: I own this product
Interested in: Troubleshooting
asked 3 months ago
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by
oreo
South Carolina, USA
on KB6524PS
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Answers
answer 1
We apologize for any difficulty you may be experiencing when trying to open the door of your Sharp Microwave Drawer and we are happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have a Sharp Advisor contact you back by phone to assist you further.
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answered 2 months, 4 weeks ago
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by
SharpAdvisor12
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Question

Power to the microwave

This morning microwave pad is blank. Turns on for a second when I pull the drawer out. Display says "ENJOY" so there is power. No other functions or display. Can you please tell me what I can do to correct the problem. Oven is 18 months old. KB-6525P
Category: I own this product
Interested in: Troubleshooting
asked 3 months, 2 weeks ago
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by
Cjw1973
Atlanta, GA, USA
on KB6524PS
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1 answer
Answers
answer 1
We apologize for any power issues you are experiencing with your Sharp Insight Microwave Drawer and we would be happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have a Sharp Advisor contact you back by phone to assist you further with this matter.
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answered 3 months, 1 week ago
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by
SharpAdvisor12
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Question

1-yr old Microwave (KB-6524PS) - not working

There is power to the receptacle however Microwave not working at all.
asked 3 months, 3 weeks ago
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by
Matt2804
Georgia, USA
on KB6524PS
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1 answer
Answers
answer 1
Hi Matt. We are sorry to hear about the power issues you are experiencing with your KB6524PS and we would be happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have a Sharp Advisor contact you back by phone to assist you further.
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Number One Contributor
answered 3 months, 2 weeks ago
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by
SharpAdvisor12
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Question

Can you switch on backlight for touch buttons on under counter microwave? Thank you.

Category: I own this product
asked 3 months, 3 weeks ago
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by
Davepep
Dallas, TX, USA
on KB6524PS
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answer 1
Thank you for your inquiry regarding the touch panel buttons on your Sharp KB6524PS. We would be happy to assist. We apologize, but while the display on this unit is backlit, the buttons are not.
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answered 3 months, 3 weeks ago
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by
SharpAdvisor12
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Question

when you open the drawer after it has been closed for awhile it has a burning oder it has been a month now and is not going away.

Category: I own this product
Interested in: Troubleshooting
asked 4 months, 1 week ago
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stinks
Illinois, USA
on KB6524PS
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1 answer
Answers
answer 1
We're very sorry to hear that. Thank you for contacting us. We would request you cease using and unplug the unit immediately. Please email your contact info to us at onlinesupport@sharpsec.com at your earliest convenience and we'll have one of our Advisor reach out to assist. Thank you!
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answered 4 months, 1 week ago
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by
SharpAdvisor11
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Question

What Amp Circuit Breaker is Required, etc.

We are about to purchase the KB-6524PS Drawer Microwave. Would this model require a 15 or 20 Amp circuit breaker (some sites list it as 110 volts while others list it as 120volts)? Also, the color on your site appears to have a "gold" tone - is this model actually stainless steel regarding its color? Thank you
Category: I do not own this product
Interested in: Specifications
asked 5 months ago
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by
fjrg
New Jersey, USA
on KB6524PS
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Answers
answer 1
Thank you for your interest in Sharp's Insight Pro KB-6524PS Microwave Drawer Oven. The power ratings on this unit are 120V, 60Hz / 1.67kW, 14.5 Amps. Additionally, here is a link to the product information page on our website: http://www.sharpusa.com/ForHome/HomeAppliances/Microwaves/Models/KB6524PS.aspx?tech_specs=1. Depending on the lighting the stainless steel finish can appear to have a slight gold shading to it. We hope this information is helpful to you.
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answered 5 months ago
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by
SharpAdvisor14
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Question

What are the internal drawer measurements for the KB6525PS?

Category: I do not own this product
asked 5 months ago
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by
Dobiegone
Charlotte, NC, USA
on KB6524PS
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answer 1
Thank you for your inquiry regarding the Sharp Insight Pro KB-6524PS Microwave Drawer Oven. We'd be happy to assist. If you would please send your contact info to us at onlinesupport@sharpsec.com we'll have one of our Advisors reach out to you. Thank you!
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answered 5 months ago
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SharpAdvisor14
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Question

Why does the unit not work?

Used it last night and all was fine. This morning the screen is blank and nothing works. However, if I manually open the drawer the light is on. Therefore there is power. None of the other buttons do anything. It has been is use 27 months. Any ideas?
Category: I own this product
Interested in: Troubleshooting
asked 6 months ago
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by
Judgseve
Ft. Worth
on KB6524PS
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Answers
answer 1
Thank you for your recent inquiry regarding the Sharp Insight KB6524PS Microwave Drawer. We are very sorry to hear this, and we would be happy to help. If you can please email your contact information, and the best time to reach you, to onlinesupport@sharpsec.com, we will have an Sharp Advisor contact you back by phone to assist you further.
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Number One Contributor
answered 6 months ago
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SharpAdvisor12
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Question

How can I turn off the light on the panel - it is very bright at night.

Category: I own this product
Interested in: How To use
asked 7 months ago
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by
rhon
on KB6524PS
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answer 1
Thank you for your recent inquiry regarding the Sharp KB6524PS INSIGHT Microwave Drawer. To turn Sleep Mode on, which will turn the backlight of the display off after 15 minutes if the unit is not in operation, please press the Setup/Custom Help pad 6 times. The display should now read SLEEP MODE ON?. Now please press the Start/Minute Plus pad and the display should now read SLEEP MODE ON.
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Number One Contributor
answered 7 months ago
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SharpAdvisor12
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