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Customer questions and answers for
R651ZS

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Customer questions and answers for R651ZS

Question

Model: R651ZS brand new purchased today

I bought it and took it out of the box and plugged it in. It made a really loud noise when I ran it. The noise was pretty bad and I found it hard to believe this is the way it's supposed to sound. The microwave is placed in a framed cabinet area below the counter but it's open and i don't think that's the reason for the loud noise
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 8 months ago
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by
loanguy
los angeles
on R651ZS
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answer 1
Had same problem after three months use. Suddenly it started making a god awful noise (like a vibration sound but loud!) Called Sharp customer number and they immediately opened a case file for us. I will be shipping ours back when the new Sharp (same model) gets here. Sharp customer service ROCKS like their products!!
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answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
We had the same problem with the unit we purchased. This is not normal and exchanged it for a new one which works perfectly. The first one definitely had a defective part.
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Top 25 Contributor
answered 1 year, 5 months ago
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by
Jennifer
Fort Worth, TX, USA
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answer 3
We are very sorry to hear that you have had this experience with the unit right out of the box. Please call us at 800-237-4277 and a representative will be able to discuss the matter with you and provide assistance.
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Top 10 Contributor
answered 1 year, 8 months ago
Customer avatar
by
Aquosadvisor
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Question

Where is this made?

I'm looking for USA made, I'll do without if there are none.
asked 1 year, 7 months ago
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by
USfiniky
Santa Cruz, CA, USA
on R651ZS
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answer 1
This unit is made in Japan to American specs.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Like a lot of things, the label says made in China.
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Top 25 Contributor
answered 1 year, 5 months ago
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by
Jennifer
Fort Worth, TX, USA
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answer 3
Thank you for your interest in the R651ZS. This unit is made in China. For a USA made unit, we would recommend our R530 series.
Best answer
Top 10 Contributor
Top 10 Contributor
answered 1 year, 7 months ago
Customer avatar
by
SharpAdvisor18
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Question

Light

Does the microwave have a light inside?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 6 months ago
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by
Slick
Mi
on R651ZS
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answer 1
Yes - it turns on when you open the door and when the unit is operating.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Yes...a single light on the right side. It turns on when you open the door and also when the microwave is being operated.
Top 25 Contributor
Top 25 Contributor
answered 1 year, 5 months ago
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by
Jennifer
Fort Worth, TX, USA
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answer 3
Thank you for your recent inquiry about our Sharp R-651ZS Microwave Oven. The R-651ZS has a light that automatically turns on during oven operation.
Number One Contributor
Number One Contributor
answered 1 year, 6 months ago
Customer avatar
by
SharpAdvisor12
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Question

Does it come in Black

Category: I do not own this product
Interested in: Specifications
asked 1 year, 8 months ago
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by
Betty
Tallahassee, FL, USA
on R651ZS
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answer 1
To my knowledge it is currently only available in stainless steel.
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Top 25 Contributor
answered 1 year, 5 months ago
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by
Jennifer
Fort Worth, TX, USA
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answer 2
Thank you for your interest in the R651ZS. This model is only available in Stainless Steel.
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Top 10 Contributor
answered 1 year, 8 months ago
Customer avatar
by
SharpAdvisor18
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Question

For the R651ZS, can I use the kitchen timer and cook at the same time?

The salesman said I could do both at the same time like my old microwave, but I can't seem to.
Category: I own this product
Interested in: How To use
asked 1 year, 8 months ago
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by
Buck
SC
on R651ZS
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answer 1
I have not been able to do both at the same time either.
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Top 25 Contributor
answered 1 year, 5 months ago
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by
Jennifer
Fort Worth, TX, USA
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answer 2
Thank you for your interest in our R651ZS Microwave Oven. This model doesn’t have the ability to have two timers run at once.
Top 10 Contributor
Top 10 Contributor
answered 1 year, 8 months ago
Customer avatar
by
SharpAdvisor17
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Question

where can I buy this model in atlanta ga. Smooth Black: R-659YK. microwave

where can I buy this model in atlanta ga. Smooth Black: R-659YK.
microwave
Category: I do not own this product
Interested in: Where to buy
asked 1 year, 4 months ago
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by
charles
Atlanta, GA, USA
on R651ZS
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Answers
answer 1
Best Buy.
2537 Piedmont Rd Ne, Atlanta, GA‎
- (404) 842-0938‎
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry in regards to the Sharp R-659YK Microwave Oven. We are able to locate a local store that currently carries the R-651Z and R-659YK. Feel free to view all the local dealers that carry these two modes on our websites product locator at http://www.sharpusa.com/Product/Locator.aspx?model=R651ZS. We recommend contacting your desired store to verify that they have the exact color you would like to purchase.
Number One Contributor
Number One Contributor
answered 1 year, 4 months ago
Customer avatar
by
SharpAdvisor12
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Question

Is there an optional built in kit available for this microwave R651ZS ?

Category: I do not own this product
asked 1 year, 2 months ago
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by
Julz
Oregon
on R651ZS
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Answers
answer 1
No.. this is a counter top model.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry regarding the Sharp R651ZS Microwave Oven. At this time there are no trim kits available for the Sharp R651ZS.
Number One Contributor
Number One Contributor
answered 1 year, 1 month ago
Customer avatar
by
SharpAdvisor12
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Question

is there a trim kit for this model and

how much clearance is needed when openning the door, gonna put it in cabinet cut out
Category: I do not own this product
asked 1 year, 1 month ago
Customer avatar
by
tracer
on R651ZS
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Answers
answer 1
No.. this is a counter top model.
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry in regards to our Sharp R-651ZS Microwave Oven. There is no trim kit support for this Sharp microwave oven and the door opens at a full 90 degree angle.
Number One Contributor
Number One Contributor
answered 1 year, 1 month ago
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by
SharpAdvisor12
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Question

What is the standby current rating?

Category: I own this product
asked 1 year, 1 month ago
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by
Huntz
on R651ZS
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answer 1
I believe you misunderstood. I'll buy 13.75 amps at full power, but standby is plugged in, and not doing anything other than clock, display and any other internal parasitic drain. I would expect an answer in milliamps, although some appliances are real vampires - drawing a lot while not doing anything.
answered 1 year, 1 month ago
Customer avatar
by
Huntz
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answer 2
Thank you for your inquiry regarding the R-651ZS Microwave Oven. The current rating for this Sharp microwave oven in standby mode, based on the specifications in the owners manual, would be 13.75 amps. If you would like any more information regarding the power consumption or any other specification of the Sharp R-651ZS, please contact our Customer Assistance Center at 1-800- BE SHARP, 1 (800) 237-4277, Monday-Friday 7:00am-7:00pm and Saturday-Sunday 9:00am-7:00pm CST so we can directly address your inquiry. We would be happy to assist.
Number One Contributor
Number One Contributor
answered 1 year, 1 month ago
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by
SharpAdvisor12
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Question

What is the part number for the glass tray?

Need a replacement for the broken glass tray. Please provide the part number to order from Sharp.
Category: I own this product
asked 1 year ago
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by
tiway2
Atlanta, GA, USA
on R651ZS
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answer 1
Glass Tray = F06014M00AP
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry regarding the Sharp R651ZS microwave oven. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
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Top 10 Contributor
answered 1 year ago
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by
SharpAdvisor17
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Question

does control panel light up

Category: I own this product
Interested in: Troubleshooting
asked 1 year ago
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by
kdo52
on R651ZS
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Answers
answer 1
No it does not.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your inquiry regarding the Sharp R651ZS. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
Number One Contributor
Number One Contributor
answered 1 year ago
Customer avatar
by
SharpAdvisor12
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Question

Is there a trim kit for the microwave model R651ZS?

Category: I do not own this product
Interested in: Specifications
asked 10 months ago
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by
consumer1
Baldwin, NY, USA
on R651ZS
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answer 1
Nope - this unit is a counter top model.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your inquiry regarding the Sharp R651ZS Countertop Microwave. We do not manufacture a trim kit for this Sharp Microwave model.
Number One Contributor
Number One Contributor
answered 10 months ago
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by
SharpAdvisor12
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Question

Is there a trim kit for this model?

Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
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by
DeniseM
Massachusetts
on R651ZS
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Answers
answer 1
This is a counter top model. No trim kit is available,.
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry regarding the Sharp Carousel R-651ZS Microwave. This model is a countertop unit and does not require a built-in kit. If we may be of further assistance please feel free to contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
Number One Contributor
Number One Contributor
answered 9 months ago
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by
SharpAdvisor12
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Question

Is there any way to mute the beeps?

We just purchased this unit, and its beeps are really loud. Also, it beeps, if you do not open the door after cooking. Is there any way to mute or turn off the beeps?
Category: I own this product
Interested in: How To use
asked 9 months ago
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by
JohnSmith
Miami, FL, USA
on R651ZS
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answer 1
Nope. Sorry - Open and close the door will do the trick.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
Thank you for your recent inquiry regarding the Sharp Carousel R-651ZS Microwave. The R-651ZS Microwave does not feature the ability to silence the audible alarm. If we may be of further assistance please feel free to contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.
Number One Contributor
Number One Contributor
answered 9 months ago
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by
SharpAdvisor12
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Question

What color is the inside of R651ZS and is there a picture of the inside somewhere?

Category: I do not own this product
Interested in: Specifications
asked 9 months ago
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by
SharpConsumer
St. Louis, MO, USA
on R651ZS
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answer 1
The inside color is off white. - I do not know of any pictures of the inside. If you really want to see the color I can take a picture for you.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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answer 2
It's an off white color. No picture available.
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Top 25 Contributor
answered 9 months ago
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by
Stefaniesdad
Yosemite, California
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Question

Is there a dedicated 27" trim kit for this microwave so it can be "built in"?

if so, what are the overall dimensions of the inside / outside of the installed trim kit?
Category: I do not own this product
asked 1 year, 8 months ago
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by
terri
on R651ZS
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answer 1
Thank you for your interest in model R651ZS. This model does not have a trim kit as this model is a countertop unit.

If you have further questions, please contact us at 1-800- BE SHARP (800) 237-4277 Monday –Friday 7:00 a.m.-7:00 p.m. We are happy to assist.
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Top 10 Contributor
answered 1 year, 7 months ago
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by
SharpAdvisor14
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Question

I understand this model does not have a trim kit but is there a trim kit for another sharp microwave that could work with this particular model?

Category: I own this product
asked 1 year, 5 months ago
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Aeris
Fort Worth, TX, USA
on R651ZS
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answer 1
Thank you for your inquiry regarding the R651ZS. As there are no trim kits available for this model there would be no trim kits that would be comparable. If you have any further questions please contact us directly to speak with a Customer Care Specialist at 1-800-237-4277.
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answered 1 year, 5 months ago
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by
SharpAdvisor17
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Question

Can I order a new track wheel for this model?

I am trying to locate a new track wheel for the glass turn table. The wheel/ring has gone missing after a recent cleaning of the home and no one has been able to locate it or has any idea of where it has gone. I have tried several sites and found what looks to be it but I am having problems finding one that specifically states its for this model. If I can order it from SharpUSA direct I am glad to. I just dont want to have to purchase another one as we bought this from Best Buy about 6mths ago.
Category: I own this product
Interested in: Warranty issue
asked 1 year, 4 months ago
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Jared
Doylestown, PA, USA
on R651ZS
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answer 1
Thank you for your inquiry regarding the R651ZS. Replacement guide rollers can be purchased directly from Sharp by calling our Customer Assistance Center at 1-800-237- 4277
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answered 1 year, 4 months ago
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by
SharpAdvisor17
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Question

Does it come in black? Your website says it comes in smooth black

Category: I do not own this product
asked 1 year, 4 months ago
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by
Lingo
United States
on R651ZS
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answer 1
Thank you for your inquiry regarding the R651ZS. This model is only available in Stainless Steel.
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answered 1 year, 4 months ago
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by
SharpAdvisor17
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Question

Purchased this unit today. Plugged it in and nothing happened. No lights, no nothing. Other appliances tested in the outlet and work fine.

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 3 months ago
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jimswife
cataula, georgia
on R651ZS
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answer 1
Thank you for your recent inquiry regarding the Sharp R651ZS microwave oven. We understand that you are looking for a complete answer to your question through this website; however, the answer to your question would be better handled by one of our customer service representatives on the phone. Please contact our Sharp Customer Assistance Center at 1-800-237-4277 Monday – Friday 7am-7pm CST. We look forward to assisting you!
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answered 1 year, 3 months ago
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by
SharpAdvisor17
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